Terms & Conditions

Our online store offers you a convenient way to order your herbal products.

Placing an order with www.herbalsupplies.com.au indicates your acceptance of the following Terms and Conditions.

Our office hours are Monday (excl. Public Hols) to Thursday, 9:00am–5:00pm (ACDT)

Ordering method

All pricing is in Australian Dollars (AUD) and includes GST.

All payments are processed through PayPal at the checkout. We do not collect any credit card or banking information.

Alternatively orders can be placed via:
Phone: (08) 82642453
Fax: (08) 8263 2033
Email: sales@herbalsupplies.com.au

Online payment methods include:

Shipping

Products are shipped between Monday and Thursday (excluding public holidays and Christmas closure) via Australia Post. For your convenience, please ensure that someone is able to receive your items at the shipping address you specify. If nobody is available to receive the parcel, it may be left in a safe place OR delivered to the nearest post office. All postage costs are calculated at the checkout.

PLEASE NOTE:

    1. Any orders placed between midday Thursday & midnight Sunday will be processed on Monday
        (excluding public holidays).
    2. Our mail is collected by Australia Post at mid afternoon on Tuesdays & Thursdays ONLY.
    3. If EXPRESS Post, we endeavour to dispatch the order by the next business day, where possible.
    4. Once dispatched, unfortunately we have NO control over how long the delivery takes to arrive.
    5. Please allow 3–14 business days for delivery within Australia.

International customers

We DO NOT accept online orders from international customers. Please call our customer service team on: +61 8 8264 2453 for more information on placing an order with us or contact us via email at: sales@herbalsupplies.com.au

It is your responsibility to check with your local authorities to ensure that products are permitted for import into your country (e.g. quarantine, customs, agriculture, food and drug).

Please establish what type of documentation you require to be sent with the goods. Herbal Supplies will NOT refund goods that have been refused entry into your country.

Return and Refund Policy

PLEASE NOTE:
All Hilde Hemmes’ Herbals products must pass rigid quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Accordingly, our products are deemed to be in good condition when they are dispatched from our warehouse.

Therefore, it is our policy that any products ordered through the Herbal Supplies’ website are the responsibility of the recipient. Refunds and exchanges will only be granted as outlined below.

Products can ONLY be returned or exchanged in the following circumstances, and must be returned within 7 days of delivery:

    • Damaged in transit
    • Incorrect product shipped
    • Faulty product

Due to the possible health risk from tampering, all products are considered to be sold on a “No Return Basis”. No refund or exchange will be given for:

    • Change of mind
    • Products that have been opened and/or tampered with
    • Products that are not in a re-saleable condition (in the original packaging)
    • Incorrect orders made by the recipient
    • Products not purchase directly from us

In the event a parcel is returned to sender, the customer is not entitled to a refund and if your order is returned because you were unable to claim the package, you will be required to pay the freight charge again.

PLEASE NOTE:

    1. We will not be held responsible if there is a delay in delivery.
    2. Customers will be responsible for the return shipping and handling charge.
    3. You need to send the original or a copy of the invoice with your order.
    4. In the event that your product is lost in transit, we will not be held liable and therefore recommend that you send all returns via Registered Post.
    5. We ask that you allow a minimum of 7 business days (AFTER you have sent your package), for us to receive it. Once received, we will assess your eligibility for a credit to your account or a replacement product.